RETURN POLICY

Returns are handle on a case by case basis. 

Toya Rey does NOT offer refunds. Click here to begin your process. 

Toya Rey will gladly assist in resolving any issue you may have with your order within 7 days of delivery date. Toya Rey does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center http://returns.shoptrhc.com

Clearance and sale items are not eligible for returns. Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale. Gift cards are NOT eligible for returns. 

Please note return shipping fees is the responsibility of the customer. 

Once your return is submitted via our online portal here, it will be in review. Additional information may be requested before your return is approved by our Customer Service team. We encourage you to use the comment field in the return portal to explain your reasoning for a return. If your return is approved you will receive a follow-up email containing instructions for returning. Upon receiving your returned item(s), you will be emailed store credit information. 

We cannot guarantee that your return will be processed on the day that it is received. Please allow up to 7 business days for your return to be processed and finalized. Our business days are Monday - Friday.  

Exchanges

The following criteria must be met to qualify for an exchange:

• Product is defective 
• Product must be unopened 
• Product must be in the original packaging 
• Product must be unused 
• Product must not be damaged

All exchange requests and returns are inspected to ensure the above criteria has been met. 

IMPORTANT FEDERAL LAW: Due to important federal laws and health regulations, we adhere to a strict policy that we will only accept returns on hair extensions that have not been used and remains untied. Items altered in any way will not be accepted because of federal laws and health regulations.

Human hair extensions are considered to be a hygienic product. Federal law prohibits the return of human hair products that have been used in any way. We allow our customers to open the product to inspect for quality, color and length. If upon the inspection you feel that the product isn't something that you will use, do not remove the WARRANTY TAG that is attached to the product. PLEASE DO NOT WEAR THE PRODUCT IF YOU HAVE ISSUES WITH YOUR PURCHASE. Used hair cannot be returned for refund or exchange (no exceptions).

The following criteria must be met to qualify for an exchange:

• Product is defective 
• Product must be unworn
• Product must have it's original labels attached
• Product must be unused 
• Product must not be damaged
• Lace must still be intact and uncut
• Product must not be altered in anyway

All exchange requests and returns are inspected to ensure the above criteria has been met. 

If you have any questions, you can contact us at hello@shoptrhc.com. Items sent back to us without first requesting a return through our return site will not be accepted under any circumstances.